Customer Logistics Manager India

Main responsibilities:

• Strategic Partnerships: Collaborate extensively with Customer Logistics/Customer Facing Managers in Regions and Essity’s Commercial, Business Development, and E-Commerce Teams. The goal is to establish Essity as the preferred logistics partner and nurture enduring relationships.

• Go-to-Market Strategy: Lead the development of an advanced Go-to-Market strategy within Customer Logistics. This involves aligning Value Added Services with Customer Business Plans and CG Business Logistics Strategy to empower regional teams in fortifying logistics relationships.

• Key Logistics Contact: Serve as the Key Logistics Contact for Strategic customers. Set and monitor Customer Logistics KPIs, defining and implementing projects and Value-Added Services for enhanced collaboration and service excellence.

• Ensure adequate knowledge of retail logistics in the organization

• Develops capabilities and a deep understanding of customer’s expectations for Digital & E-commerce in Logistics; monitors competitive, industry and market trends to continuously optimize Essity’s operational framework for Digital & E-commerce in Logistics and transfer knowledge into Regions

• Develops and follows-up Logistics Sustainability Initiatives for CG in close cooperation with Global Supply Chain, Sustainability and Sales & Marketing Organization

• Setup and follow up of CG Service Level Targets, provide effective Root cause analysis and initiate corrective actions in close alignment with Regional Customer Logistics Managers

• Follow-up of Distribution costs and initiate actions on efficient cost to serve models in close cooperation with Global Supply Chain 

The job typically reports to Service Management Excellence Director.